Returns & Exchanges

Due to the perishable nature of our artisanal baked goods, we cannot accept returns once products have left our bakery. If you are unsatisfied with your order, please contact us within 24 hours of receipt so we can make it right.

Return Process

• 1.
  Inspect Your Order

  Please examine your cakes or pastries immediately upon pickup or delivery to ensure everything meets your expectations.

• 2.
  Document Concerns

  If there is a quality issue or damage, take clear photographs of the product and the packaging to help us understand the situation.

• 3.
  Contact Our Team

  Reach out to our customer service department via phone or email with your order number and any supporting photos within 24 hours.

• 4.
  Resolution Process

  Our pastry chefs will review your claim to provide a suitable solution, which may include a replacement, store credit, or a partial refund.