Frequently Asked Questions
Everything you need to know about our fresh-baked treats and delivery.
How do you ensure my baked goods stay fresh during shipping?
We flash-freeze our products before shipping and use insulated packaging with cold packs to maintain peak freshness and texture during transit.
Do you offer options for customers with dietary restrictions?
Yes, we offer a selection of gluten-free and vegan treats. Please check individual product descriptions for full ingredient lists and allergen warnings.
Can I schedule a specific delivery date for a special event?
Absolutely. During checkout, you can select a preferred delivery date. We recommend choosing a date 1-2 days before your event to account for any carrier delays.
What is your policy on returns and refunds?
Due to the perishable nature of our food products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a resolution.
Do you offer local pickup for customers in the area?
Yes, local customers can select 'Store Pickup' at checkout to bypass shipping fees and collect their order directly from our bakery.
How should I store my treats once they arrive?
Most items can be kept at room temperature for 2-3 days. For longer storage, we recommend wrapping them tightly and placing them in the freezer for up to one month.